Author Topic: What's included in the Support (and what isn't)  (Read 90 times)

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What's included in the Support (and what isn't)
« on: March 03, 2020, 12:47:39 PM »
First of all, thanks a lot for making a purchase or showing interest in our plugin.

Our plugin comes backed with comprehensive support and our small support team is here to help if you have any issues.

However, our support is limited to plugin support and not a web development. We cannot provide custom designs and extensive customization's to our products because it is simply outside the scope of what's included with the support.

What We Support

1. Fixing any issues with our plugins.
2. Fixing any bugs you notice.
3. If you face any issues setting up the theme, we will try are hardest to help you.
4. If your request is minor like changing the plugin's color or changing the fonts etc., we will assist where possible but this is not a priority for us as this is a customization.

What We Don't Support

1. We do not provide customizations with any of our products.
2. We cannot help integrate third-party plugins.
3. We cannot add custom functionality to our plugins as standard support - please request this as an enhancement in our enhancements section.

With that said, sometimes we might make an exception to this if we feel the customization is minor.

I hope this clears any confusions and gives you a brief idea about the support we provide so that you do not over-expect anything.

There is also a very good reason why we do not provide customizations. We spend weeks testing our plugins, each style change has to be tested across various screen sizes to make sure the theme stays responsive.
When you ask for a customization - it is not possible to test out the change on all screens and even if the change looks good on our device - it might not look good on all devices. Simply said, changing something in the themes or plugins breaks more things than than it fixes.

Thanks and I hope you understand our limitations. If your query is within the scope of support we provide, please don't hesitate to open a thread and we will be happy to assist.